Guide to Ordering
- Discuss your sketch with us
First of all, feel free to contact us and let us know when and where you are getting married. If it is a wedding venue then we will most probably know of it, and we may even have it on file. If this is the case then let us send you some samples! If not, we can always do some quick research and give you some feedback on having it sketched.
If you are local to our home in Taunton, then feel free to arrange a time to come over and have coffee with us to talk through your order.
- Decide which items to order
You may wish to order in stages with us. Your initial order may simply be to commission the sketch of your church/venue (especially as we often have a waiting list so early booking is advised) and perhaps order some Save the Date cards. Later you may wish to order your Invitations and RSVP Cards. Then at a later stage after the replies have come flooding back in, you may wish to order the remaining items of your stationery package i.e. Order of Service, Order of the Day, Menus, Place Cards, Place Plan, Guest Comments Frame and Thank You stationery.
- Choose the colour of your card
Will it be our traditional white or cream or perhaps something in between like our oyster colour? Or it will it be our new sparkling card for that uber modern feel?!
- Choose your typestyle and layout
After choosing the items of stationery for your unique suite, and the type of card you would like, you will need to choose your typestyle. For your day and evening invitations, you will also need to choose your layout (i.e. whether the invitations are coming from the bride and groom or whether it is the bride parents who are sending the invite – don’t worry we can help with this). If there are a couple of fonts you like, then let us know and we will provide a few samples.
- Choose the colour of your print
You may wish to have a traditional classic look and have your stationery printed all in black. Alternatively you may wish to have some of the text printed in another colour that matches the theme of your wedding. We have provided a colour swatch on the site (which we can also mail via hard copy to you).
- Choose your Optional Extras
For some of our products, there are a selection of optional extras and some will have a choice in size. The optional extras are detailed on our Price List and could include for example having a glued paper insert and/or personalised guest names etc.
- Finalising your Order
We are happy to provide an itemised quote for you. We will also send an Order Form so that you can let us know the necessary details (names, times, addresses etc) along with confirmation of your typestyle, layout and any colour to print the text in as well as any other optional extras.
- You receive an acknowledgement of your order
We then kindly request £100 deposit to secure your order with us along with your order form. As soon as we receive this, you will be sent an acknowledgment of your order (and receipt for your deposit) and we will also let you know when you can expect your proofs etc.
- You receive your first set of proofs & invoice
Your unique sketch is ready and we hope you will be delighted when you receive and see it for the first time. Your first set of proofs will be sent via email (pdf) and gives you the opportunity to either confirm the proof for spelling/layout etc or request a further amendment. Additional proofs are sent until you are entirely happy with the finished look. Each request will have a turnaround time of 72 hours and will be sent via email. Once the pdf proof has been confirmed, we will send a hard copy proof/sample so you know exactly how your finished order will look.
- Printing commences
As soon as we receive your final proof confirmation with payment, we will then begin to print the confirmed products. We will then pass the printed material to our finishing department to complete your order.
- Stationery is prepared for delivery
After going through our quality control checks, your stationery will then be carefully wrapped and packaged, ready to be dispatched via our couriers. This process takes approximately two weeks from the final proof confirmation and we use an excellent courier company where we can track your order throughout the delivery process. Just prior to sending the order to you, you will receive an email detailing exactly when this delivery will take place so that you can ensure there is someone present to sign for it.
- Your satisfaction and discussing the next steps for the remaining stages if appropriate
We will then track the delivery via the Internet and as soon as we know the order is safe in your hands, we will contact you to ensure you are 100% happy with your order. If appropriate, we will also diarise to contact you at a future point to discuss the time frame for any other remaining items of your order.
- The big day arrives!
The final step is all down to you! It is your special day to enjoy - the day you have been thinking about from the first minute it was booked. We will be more than happy if we have helped create that extra personal touch to your invites and the stationery you will use on the day of your marriage.
- Relax, you are now a proud & happy couple
The day is now over. There may have been tears, there has hopefully been laughter - however, you now need a deserved rest. Enjoy your honeymoon!...but don’t forget to send us a postcard!!